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Southport Flagship Store

Shop 5, The Brickworks Annex.
19 Warehouse Road.
Southport, QLD 4215 

Mon - Sat: 9:00 am - 5:00 pm
Sunday: 10:00 am –3:00 pm

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(07) 5532 1336

Hats by the Hundred Carindale

Westfield Carindale - Shop 2058
(2nd Floor near MYER & Food Court)
1151 Creek Rd, Carindale QLD 4152 

Mon - Wed: 9:00 am – 5:30 pm
Thurs: 9:00 am - 9:00 pm
Sat: 9:00am - 5:00pm
Sun: 10:00 am - 4:00 pm

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(07) 3398 1885

The Hat Store Robina

Robina Town Centre,
19 Robina Town Centre Dr,
Robina QLD 4230

Mon - Wed: 9:00 am – 5:30 pm
Thurs: 9:00 am - 9:00 pm
Sat: 9:00am - 5:00pm
Sun: 10:00 am - 4:00 pm

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(07) 5503 0888


Retail Store Information

Where are your stores located?

Our retail stores are located on the Gold Coast and Brisbane (QLD, Australia). *For physical store addresses, please see our stores page here.

If you are unable to visit us in-store - you can shop with us online 24/7. We ship worldwide*

Can I return an online order in-store?

We cannot process online returns in-store, but you can drop off your online return at one of our physical store locations. We'll ensure it's sent back to our online team for processing. Expect your return to be processed within 7-10 days, and you'll be notified via the email on your order.

Thank you for choosing us for your online shopping needs.

Do you offer click & collect?

Yes, we do! Our Southport store offers Click and Collect. Simply choose this option during checkout, and your order will be ready within 1 business day (Monday thru Friday). We'll notify you by email or phone when it's ready for pickup.

Visit our Southport store with your order confirmation and our team will assist you.

Can I check in-store stock availability online?

Yes, you can check the product availability at our Southport store online. For our Robina and Carindale locations, we recommend visiting in-store or contacting our staff for real-time stock information.

Payment Information

What payment methods do you accept?

We accept the following payment methods:

  • Credit Cards (Visa, MasterCard, American Express)
  • Debit Cards
  • PayPal
  • AfterPay
  • Shop Pay
  • Apple Pay
  • Google Pay

+ more

Is my payment information secure?

Yes, we take the security of your payment information seriously. We use industry-standard encryption protocols to protect your data during the checkout process.

How do I apply my store credit or gift card?

Applying your store credit or gift card is easy. During the checkout process, please apply your unique code into the 'Discount code and gift card' box and click the 'apply' button.

If the value of your gift card or store credit doesn't cover the entire order amount, you can pay the remaining balance using your preferred payment method.

Currency conversation for International customers

All payments are charged in Australian Dollars. Non-Australian currency figures are all approximations based on an exchange rate on that particular day.

Are online-store credits valid online and in-store?

Yes, online-store credits can be used both online and in-store at one of our retail shops. You will receive a code via email to use online or present to staff in-store at the time of purchase.

Order & Returns

What return options are available?

We want to ensure you're completely satisfied with your purchase. We offer two return options to best suit your needs:

1. Refund: If you choose a refund, the process is as follows:

  • We will refund the original purchase amount to your original payment method.
  • Please note that a $10 restocking fee will be deducted from the refund amount.
  • We will also subtract the original postage costs from your refund.

2. Store Credit: If you prefer store credit, you'll receive:

  • Store credit for the full product value (excluding original postage costs).
  • This credit can be used for future purchases on our website.
  • Valid for 3 years from date of issue.

Can I return Sale, Promotional or Racing/Event Hats?

You can send these categorised items back to us, however you will receive an online-store credit only. All online-store credits are valid for 3 years, so you will have plenty of time to choose another item.

Why is there a restocking fee for refunds?

Our AUD$10 restocking fee on refunds help to cover credit card charges, as well as the process of our team cleaning, pressing and steaming prior to restocking the item/s for resale. All returned hats must be streamed for hygiene purposes.

Do I need to notify you before initiating a return?

No, it is not necessary to contact our team. Simply just fill out your return form (with your name, order number, reason for return and preferred refund choice) to place inside your return package coming back to us.

Can I cancel or amend my order?

After completing your purchase, you'll promptly receive an order confirmation email containing your purchase details and order number. If you don't see it in your inbox, please check your junk and spam folders.

Please note that your order is processed immediately and sent to our warehouse for packing and dispatch. Consequently, we cannot cancel, modify, or remove items from your order. We kindly ask you to carefully review all details before finalising your purchase.

If your order has already been processed, we cannot make changes to it. However, you have the option to return the purchase in accordance with our Returns Policy. Inside your package, you'll find a Returns form with our return address and instructions.

Please be aware that all change-of-mind cancellations are subject to a AUD$10 fee, which covers processing and credit card charges.