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If you encounter any technical issues while using our website, here are some helpful troubleshooting tips:
Try a Different Browser: If you're experiencing problems, consider switching to a different web browser. Google Chrome is a reliable option that often works well.
Clear Your Cache: Press "Control + F5" on your keyboard. This keyboard shortcut refreshes your cache and screen, which can sometimes resolve issues and allow you to proceed with your order.
Alternate Refresh Shortcut: Alternatively, you can use "Control + R" on most computers to refresh the webpage, which may resolve the problem.
Reboot and Try Another Browser: If the issue persists, close Google Chrome and try accessing the internet using a different browser like Internet Explorer or Firefox. Navigate to our website and attempt your purchase again.
International Purchases: If you're buying from overseas and receive a "DO NOT HONOR" message, it's possible that your bank has restricted your credit card for local purchases only. In this case, contact your card company or bank to inform them that you intend to make an international purchase. They can then unblock your card for this purpose.
Consider Using a Different Device: If all else fails, try placing your order using a different device, such as a phone or tablet. Sometimes, using an alternative device can help resolve technical issues.
We hope these tips assist you in resolving any technical difficulties you may encounter while shopping with us. If the issue persists, please don't hesitate to reach out to our customer support team for further assistance.
Welcome to the Umino Store, Inc. (“Umino”) web site located at www.everlane.com (“the Site”). Umino provides this Site as a service to our customers. Please read the following terms of service (“Terms”) as they govern your use of our Site and our services and content accessible via our Site. To make these Terms easier to read, the Site and our services and content are collectively called the “Services.”
Please refer to our Privacy Policy https://www.umino.com/privacy for information on how we collect, use and disclose information from our users. You acknowledge and agree that your use of the Services is subject to our Privacy Policy.
At Umino, we are committed to providing our customers with great quality products at low prices. Our products are sold online only in limited quantities and availabilities. We have done our best to display our items as accurately as possible via our Services. Please be aware however that variations in style, color, size, shape and look may occur. If you are not satisfied your purchase, please review our return policy under our FAQ at https://www.umino.com/help.
